CBT Nuggets - HDI Desktop Support DST HDI-DST | ISO | 584 MB
Do you have the interpersonal helpdesk skills employers want? Desktop Support Technician (DST) certification from the Helpdesk Institute (HDI) says you do.
Desktop support is a fascinating technical challenge, but you'll need to go beyond the techy details if you want to be a successful support technician. Employers expect you to have plenty of customer-relation soft skills as well.
Whether you're new to desktop support or building on other certifications you've earned -- like Microsoft's MCDST or MCITP: Desktop Support Technician -- DST certification sets you apart as a well-rounded technician with the soft skills employers covet.
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Series 1: HDI Desktop Support DST HDI-DST
1 Series Overview
2 DST Leadership Characteristics Part 1
3 DST Leadership Characteristics Part 2
4 Teamwork and People Skills
5 Support Center Policy and Services Part 1
6 Support Center Policy and Services Part 2
7 Support Center Resources
8 Support Center Delivery Methods Part 1
9 Support Center Delivery Methods Part 2
10 Support Center Delivery Methods Part 3
11 Support Center Processes and Procedures Part 1
12 Support Center Processes and Procedures Part 2
13 ITIL Basics Part 1
14 ITIL Basics Part 2
15 ITIL Basics Part 3
16 ITIL Basics Part 4
17 ITIL Basics Part 5
18 DST Customer Management Skills Part 1
19 DST Customer Management Skills Part 2
20 DST Customer Management Skills Part 3
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